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People have long relied on newsletters and mailings to keep up with local government activities. With the help of technology, municipalities can now save money on postage and supplies by implementing systems that automate many manual processes. Most people are now more knowledgeable about how to use technology to find the information they’re interested in.

As people become more knowledgeable about how to use smartphones and tablets, they expect to be able to use these innovations to manage their lives. This includes accessing government information. Municipalities need to work together with their processes and people to achieve the best results with technology. Community leaders must also be willing to adopt new technology and be open to its value.

Community Technology Resource Board

One of the most effective ways to collaborate on the use of technology is by establishing a community technology resource board with the expertise and knowledge to help municipalities make informed decisions regarding the use of new technology. This group could be composed of various members of the community and the municipality itself. The government should clearly state its goals and role in establishing this group.

Creating SMART Goals

SMART goals are used in various industries to set goals and develop strategies. The newly formed technology resource board can help guide the use of technology by identifying and recommending solutions that are beneficial to the community and the municipality.

Management Support

Getting people onboard with technology starts with the top leadership positions. These individuals should be able to introduce and promote the various advantages of technology to help employees perform their duties efficiently. They should also be able to identify and implement the necessary changes to improve the efficiency and effectiveness of the municipality’s technology operations. An organizational champion should have the authority to make decisions and manage projects.

Launching New Programs

After launching new programs, key management personnel should stay updated with the latest developments. It’s vital to involve managers and administrators with other responsibilities in helping roll out new technology solutions.

Before implementing new technology, administrators should first understand how it will affect their employees. A clear understanding of the changes will help them make informed decisions and implement the latest solutions. Leaders should also start preparing their staff members for the new responsibilities of using technology.